Shipping policy

• Processing Time: We strive to process and prepare all orders for shipment within 1-2 business days after the order has been placed. During peak seasons or promotional periods, there may be slight delays of up to 3 business days, but we will make every effort to fulfill orders promptly.

• Shipping Methods: We offer a range of shipping methods to suit your needs. Currently, we provide standard shipping for domestic orders at a flat rate of $5.99. For international customers, shipping costs vary depending on the destination and package weight, starting from $14.99. Expedited shipping options are available for an additional fee, starting at $9.99, allowing for faster delivery

• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The shipping cost will be displayed during the checkout process, allowing you to review and select the most suitable option. We may also offer free shipping on domestic orders above $250.

• Delivery Timeframe: The estimated delivery timeframe will depend on the selected shipping method and the destination. For domestic orders, standard shipping usually takes 3-5 business days. International shipping may vary from 7-14 business days, depending on the destination country and customs clearance. Please note that these are estimates, and actual delivery times may be subject to unforeseen delays caused by external factors beyond our control.

• Tracking and Notifications: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. This will allow you to track the progress of your shipment and receive real-time updates on its status. Additionally, we will send you email notifications to keep you informed about the important milestones of your delivery.

• Returns and Exchanges: We have a generous return and exchange policy, but please note that open items cannot be returned. If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the shipment. We will guide you through the return process and provide you with a prepaid shipping label for returning the item. For more information on returns and exchanges, please refer to our dedicated Returns and Exchanges Policy.

Please note that the above shipping policy is subject to change at our discretion. We recommend reviewing the policy regularly for any updates or changes. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your ginseng products are delivered safely and efficiently.