Refund policy

At Haeodam, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy outlined below:

• Eligibility for Returns: You may be eligible for a return if:

• You received a damaged, defective, or incorrect product.
• The product does not meet your expectations or is not as described.
• Initiation of Return: To initiate a return, please contact our customer support team via email at haeodamusa@gmail.com within 48 hours of receiving your order. Please provide your order details and a description of the issue. Our team will guide you through the return process.

• Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the product. Please note that returns without a valid RMA number may not be accepted.

• Return Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of the item. The original shipping charges are non-refundable unless the return is due to our error.

• Condition of Returned Product: The returned product must be in its original condition, unused, and in the original packaging. Any products that are damaged due to improper handling or misuse may not be eligible for a refund.

• Refund Process: Upon receiving and inspecting the returned product, we will process your refund. If the return is approved, the refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.

• Non-Returnable Items: For health and safety reasons, certain items may not be eligible for return, such as opened or used products. Please contact our customer support team for further clarification on specific product eligibility.

• Exchanges: At this time, we do not offer direct exchanges. If you would like to exchange a product, we recommend initiating a return for a refund and placing a new order for the desired item.

• Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us immediately. We may require photo evidence of the issue to assist with the resolution.

• Changes to the Return and Refund Policy: We reserve the right to update or modify our return and refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.

If you have any further questions or require assistance regarding our return and refund policy, please contact our customer support team via email at haeodamusa@gmail.com. We are here to ensure your satisfaction with our products and services.